MUSICHOOL
DISTANCE SALES AND SERVICE AGREEMENT
This agreement has been drawn up pursuant to the obligation to conclude a contract for sales and service provision conducted over the internet in accordance with the Distance Contracts Regulation dated 27.11.2014 and numbered 29188, and contains the articles set forth below.
SUBJECT
The subject of this agreement covers the rights and obligations of the contracting parties in accordance with Law No. 4077 on Consumer Protection - Distance Contracts Regulation, Law No. 6563 on the Regulation of Electronic Commerce, and other relevant legislation, regarding the provision of the service and the sale and delivery of the product whose specifications are indicated below, sold by the SELLER to the BUYER (defined in Articles 2 and 3).
SELLER INFORMATION
- Title: Musichool OU (Hereinafter referred to as "Musichool" or "SELLER".)
- Address: Musichool OU, Pohja-Tallinna linnaosa, Paavli tn 5a/1, 10412, Harju maakond, Tallinn, Estonia
- Phone: +90 554 434 09 99
- Email: info@musichool.co
BUYER INFORMATION
As a customer, the person who makes payment through the website at www.musichool.co/tr in return for the Service offered to them (as explained below) shall be referred to as the BUYER. Unless otherwise stated by the SELLER, the personal information provided by the BUYER during payment or membership registration shall be taken as the basis.
PRODUCT INFORMATION SUBJECT TO THE AGREEMENT
The service subject to the agreement shall consist of the services and products ordered by the BUYER who holds the status of consumer and shall hereinafter be referred to as the "Service". The product may be any good or service available on the website at www.musichool.co/tr and offered to the consumer.
| Information | Value |
|---|---|
| Agreement Date | |
| Product delivery date/time range | |
| Type of Good/Product/Service | |
| Order Number | |
| Product Name | |
| Quantity | |
| Sales Price (Taxes Included) | |
| Payment method for the order | Credit Card or Debit Card |
| Delivery Method | Service/Contracted Cargo |
| Delivery cost amount | 0.00 TRY |
GENERAL PROVISIONS
5.1. The BUYER declares that they have read all information regarding the basic characteristics of the Service specified in Article 4, order fee, payment method and delivery details, and that they have been informed about the policies and notices published by Musichool on the website at www.musichool.co/tr.
5.2. The Service shall be sent by the SELLER to the address provided by the BUYER during payment or membership registration, provided that the legal period of thirty (30) days is not exceeded. Otherwise, the BUYER reserves the right to terminate the agreement.
5.3. Musichool cannot be held responsible for the failure to provide the Service due to problems arising from the contact information communicated by the BUYER to the SELLER during payment or membership registration.
5.4. For the provision of the Service to the BUYER, it is required that approval of acceptance of this distance sales agreement be given by the BUYER through the website at www.musichool.co/tr and that the fee for the Service has been paid by the BUYER. If for any reason the Service fee is not paid or the payment is cancelled by the relevant bank, the SELLER shall be deemed exempt from the obligation to deliver the Service to the BUYER. If the product has been delivered to the BUYER but the product fee has not been paid, the BUYER is obliged to return the product as is, immediately and within 24 hours at the latest to the SELLER, and to cover the shipping costs.
5.5. In cases where it becomes impossible to fulfill the performance subject to the order, if Musichool will not be able to provide the service within the specified period due to the said impossibility, it is obliged to notify the BUYER within 3 days from the moment it learns of this situation. In such a case, the BUYER may request cancellation of the order through the website. If the BUYER cancels the order, the order amount paid shall be refunded to them within 14 days at the latest.
5.6. In the event that the BUYER requests the Product to be sent with a carrier other than the carrier designated by the SELLER, the SELLER shall not be responsible for any loss or damage that may occur from the delivery of the Product to the relevant carrier onwards.
6. RIGHT OF WITHDRAWAL
6.1. The BUYER may exercise the right of withdrawal from the agreement by rejecting the goods, provided that no damage has occurred to the product, within fourteen (14) days from the date the product obtained from the SELLER was delivered to them or to the person/organization at the address they indicated, by notifying the SELLER, without assuming any legal or penal liability and without providing any reason.
6.2. For the exercise of the right of withdrawal, it is required that a written notification be made via registered-ordinary mail or email to the contact addresses of the SELLER written above within the 14 (fourteen) day period, and that the product has not been used within the framework of the "Products for Which the Right of Withdrawal Cannot Be Used" provisions set forth in this agreement.
6.3. Since the educational services offered by Musichool on the website at www.musichool.co/tr are services that are instantly performed in electronic environment, the right of withdrawal cannot be exercised by the BUYER pursuant to subparagraph (g) of Article 15 of the Distance Contracts Regulation.
6.4. The BUYER explicitly declares that they have been informed about the right of withdrawal upon the conclusion of this agreement.
7. RETURN PROCEDURE
7.1. For the lawful return of the product purchased by exercising the right of withdrawal, the products to be returned must be delivered by the BUYER to the SELLER complete and undamaged, together with the box, packaging, and standard accessories if any.
7.2. The BUYER is obliged to return the Product to the SELLER or to the person/institution authorized by the SELLER within 10 days from the date they exercised the right of withdrawal.
7.3. The SELLER is obliged to return the total amount and documents that put the BUYER in debt to the BUYER within fourteen (14) days at the latest from the date the withdrawal notification reaches them, and to accept the return of the goods within this period.
7.4. If the value of the goods decreases due to a reason attributable to the BUYER's fault, or if the return becomes impossible, the SELLER reserves the right not to accept the return of the Product. However, the SELLER may also exercise its optional right to demand that the BUYER compensate the damages caused to the Product in proportion to their fault.
7.5. If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution at the return stage. Order returns whose invoices are issued in the name of institutions cannot be completed unless a return invoice is issued.
7.6. If the campaign limit amount organized by the SELLER falls below due to the exercise of the right of withdrawal, the discount amount benefited within the scope of the campaign shall be cancelled.
8. CASES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE USED
- a) Goods or services whose prices vary depending on fluctuations in financial markets and which are not under the control of the seller or supplier
- b) Products related to goods prepared in accordance with the consumer's wishes or personal needs
- c) Products related to the delivery of goods that may spoil quickly or whose expiration date may pass
- c) Products related to the delivery of goods whose protective elements such as packaging, tape, seal, package have been opened after delivery, the return of which is not suitable in terms of health and hygiene.
- d) Products related to goods that have been mixed with other products after delivery and cannot be separated by their nature.
- e) Products related to books, digital content and computer consumables, data recording and data storage devices presented in physical medium, if the protective elements such as packaging, tape, seal, package have been opened after delivery of the goods.
- f) Products related to the delivery of periodical publications such as newspapers and magazines, except those provided within the scope of a subscription agreement.
- g) Products related to accommodation, moving of goods, car rental, food and beverage supply, and the utilization of leisure time for entertainment or relaxation purposes that must be performed on a specific date or period.
- g) Products related to services that are instantly performed in electronic environment or intangible goods that are instantly delivered to the consumer.
- h) Contracts related to services whose performance has started with the consumer's approval before the right of withdrawal period expires.
For cosmetics and personal care products, underwear products, swimwear, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassettes, and stationery consumables (toner, cartridge, ribbon, etc.) to be returnable, their packaging must be unopened, untested, undamaged and unused.
9. CONSUMER APPLICATION OPTIONS
Applications regarding the SELLER and its products relating to consumer law may be submitted to the Consumer Arbitration Board or Consumer Court at the place of residence or where the consumer transaction was carried out, in accordance with Law No. 6502 on Consumer Protection and within the monetary limits specified below. Information regarding monetary limits pursuant to the Consumer Arbitration Boards Regulation published in the Official Gazette is as follows:
For applications to be made to Consumer Arbitration Boards for the year 2022:
- For disputes below 35,000 Turkish Liras, Consumer Arbitration Boards are authorized,
- For disputes above this amount, Consumer Courts are authorized.
By approving this agreement, the BUYER shall be deemed to have been informed about the rights protected by Consumer Law and to have been informed about all notices published by the SELLER through the website at www.musichool.co/tr.